Creating a Collection Pot
What details do I need to provide to create a pot?
To create a pot we simply need the name of the recipient and your email. We will only use this email to send the details of the balance upon the closing date. If you are collecting for a leaver in your business, then you will be asked to supply an alternative email address for when the pot closes.
What are the costs of setting up a Collection Pot
It’s completely free to sign up and create a Collection Pot.
We will collate your donations, confirm when donations are made, and send notification to the collection recipient once the collection has closed.
Please note that we do charge a small processing fee on donations
How do I add a message?
When you share the collections unique link, each donation can be accompanied by a personalised message to your recipient which will be shown on the collection page on the right-hand side.
How do I add a picture?
Once you have created your Collection Pot, you will be asked to add an avatar picture and a main hero image. You can select a picture from our library, or upload your own
How do I share the link to the Collection Pot?
Once you have created your pot, it is live, you can share the link with your friends, colleagues and family, via email, WhatsApp or Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and special message, then share again.
I can’t access my account
To set up a Collection Pot you will need to create an account, this is a very simple process, requiring your email, you will then be asked to create a password. If you are unable to access your account, then request a password reset. If you are still unable to access your account please contact our customer services team and we will be happy to assist.
Can I close a pot earlier than planned?
If you are the pot administrator you can log in and change the closing date. You can also add additional administrators to help you manage the collection.
Donating to a Collection Pot
How do I donate to a collection?
Once a Collection Pot is live, you can share the link with your friends, colleagues or family, via email, WhatsApp and Facebook Messenger. They will be able to click on the link and view the Pot that you have created. By clicking the ‘add to this pot’ button, you select your donation amount and complete the required details, then proceed to payment and add in your card details.
What is the donation limit?
There are no maximum donation limit, however the minimum donation is £1.00.
How do I know if my donation has been added?
You will receive a confirmation email to the address given when you made your donation, also your message (if you left one) will appear on the message wall.
What methods of payment are accepted?
We accept Visa and Mastercard credit and debit cards. As with any online transaction you will need to input your card number, expiry date and CVV. To keep payments secure your card issuer may also send you a one-time passcode as a text message to validate to the transaction.
What are the charges for making a donation?
On all donations we charge a payment processing fee of 1.9% + 20p of your contribution and we deduct this amount, with the balance going in to the recipient’s Collection Pot.
You have the option to top-up a little extra to your contribution, which is firstly used to cover the processing fees and ensure that the full value of your intended contribution is added to the recipient’s Collection Pot.
Any additional amount after the processing fees have been covered, will help us to ensure:
Will my donation amount be shown?
Collection Pot has chosen not to show the amounts that individuals have contributed to a Pot
How do I know my donation is secure?
Our acquiring partner CashFlows process all donations.
CashFlows is a principal member of Visa® Europe, Mastercard®, Discover®, China Union Pay International® and JCB®. CashFlows Europe Limited is authorised and regulated by the Financial Conduct Authority (register reference 900006) under the Electronic Money Regulations 2011 for the issuing of electronic money and the provision of payment services.
Your monies are held in a secure account and not accessible until the Collection Pot recipient is ready to redeem their funds.
Redeeming a Collection Pot
How do I redeem my Pot?
When the collection closes, the pot recipient will receive an email inviting them to access their Collection Pot and spend their funds.
What can I spend my Collection Pot on?
Once you have logged into your Collection Pot account, you will be taken through to the Town & City Gift card catalogue. From there you will be able to select where you wish to spend your collection by purchasing a gift card.
The Town & City Gift Card is your one-stop shop for town and city gift cards. The perfect gift for any occasion!
You can even split your collection across different towns and cities
Is there a deadline to redeem the balance of a Pot?
Collection Pots stay live for 6 months from the date of closure. To ensure you don’t miss out we will remind you three times during the 6 months that you still have monies to spend.
How do I check the balance of a Pot?
It’s so easy – just log into your Collection Pot and you will be able to see your balance on the right hand side of the screen.
How do I delete a Pot after it has closed?
Each collection has its own closing date, which has been set up when the pot was created. Once the closing date for the collection has passed, your pot will stay live for six months, or until the funds have been spent, the pot will then close and will no longer be visible.
How do I go about requesting a refund or exchange?
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at firstname.lastname@example.org or phone 01738 444 376. Once you have registered your refund, please put your gift card into the post and send it back to Miconex, 4 King Edward Street, Perth. PH1 5UT. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. Miconex do not accept responsibility for the loss of your returned goods or your postage charges.
My Town & City Gift Card has not arrived
Your card may take up to a week to arrive, if after 7 days you still haven’t received it, please contact us at email@example.com or phone 01738 444 376.