This Browser is not Supported.
Please upgrade to a modern browser to use Collection Pot.

login




MS-SymbolLockup
Sign in with Microsoft

forgotten password?

don't have an account?
sign up here

svg .cls-4 { fill: rgb(255,255,255) !important; }

FAQs

Search for your query above to see if we have an answer. If you’re unable to find a solution, send us an enquiry via our contact us page.

Creating a Collection Pot

What details do I need to provide to create a pot?

To create a pot we simply need the name of the recipient and your email. We will only use this email to send the details of the balance upon the closing date. If you are collecting for a leaver in your  business, then you will be asked to supply an alternative email address for when the pot closes.

What are the costs of setting up a Collection Pot

It’s completely free to sign up and create a Collection Pot.

We will collate your donations, confirm when donations are made, and send notification to the collection recipient once the collection has closed.

Please note that we do charge a small processing fee on donations

How do I add a message?

When you share the collections unique link, each donation can be accompanied by a personalised message to your recipient which will be shown on the collection page on the right-hand side.

How do I add a picture?

Once you have created your Collection Pot, you will be asked to add an avatar picture and a main hero image. You can select a picture from our library, or upload your own

How do I share the link to the Collection Pot?

Once you have created your pot, it is live, you can share the link with your friends, colleagues and family, via email, WhatsApp or Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and special message, then share again.

I can’t access my account

To set up a Collection Pot you will need to create an account, this is a very simple process, requiring your email, you will then be asked to create a password. If you are unable to access your account, then request a password reset. If you are still unable to access your account please contact our customer services team and we will be happy to assist.

Can I close a pot earlier than planned?

If you are the pot administrator you can log in and change the closing date. You can also add additional administrators to help you manage the collection.

Donating to a Collection Pot

How do I donate to a collection?

Once a Collection Pot is live, you can share the link with your friends, colleagues or family, via email, WhatsApp and Facebook messenger. They will be able to click on the link and view the pot that you have created, add their donation and share again.

What is the donation limit?

There are no maximum donation limit, however the minimum donation is £5.00.

How do I know if my payment has been received?

As with any online purchase you will receive confirmation of your donation, your receipt of payment this will show the amount donated.

What methods of payment are accepted?

We accept all major credit and debit cards. As with any online transaction you will need to input your card number, expiry date and CVV.

What are the charges for making a donation?

On all donations we charge a payment processing fee of 1.9% + 20p of your contribution and we deduct this amount, with the balance going in to the recipient’s Collection Pot.

You also have the option to add this fee to your contribution, to ensure that the full value of your intended contribution is added to the recipient’s Collection Pot. For example, if you make a £10.00 contribution the total you will be charged is £10.39.

We are committed to making our platform easy to use and as cost-effective as possible, so we have made our charges as transparent and simple as possible too. It’s completely free to sign up and create a Collection Pot.

Full details of our fees can be viewed here

 

How do I know my donation is secure?

We work with Cashflows to process all our payments.

CashFlows is a principal member of Visa® Europe, Mastercard®, Discover®, China Union Pay International® and JCB®. CashFlows Europe Limited is authorised and regulated by the Financial Conduct Authority (register reference 900006) under the Electronic Money Regulations 2011 for the issuing of electronic money and the provision of payment services.

Your monies are held in a secure account and not accessible until the Collection Pot recipient is ready to redeem their funds.

Redeeming a Collection Pot

How do I redeem my Pot?

When the collection closes, the pot recipient will receive an email inviting them to access their collection and spend their funds.

What can I spend my collection on?

Once you have logged into your collection, you will be taken through to the Town & City  Gift card catalogue. From there you will be able to select where you wish to spend your collection by purchasing a gift card.

The Town & City Gift Card is your one-stop shop for town and city gift cards. The perfect gift for any occasion!

You can even split your collection across different towns and cities

Is there a deadline to release the balance of a pot?

Collection Pots stay live for 6 months from the date of closure. To ensure you don’t miss out we will remind you three times during the 6 months that you still have monies to spend.

How do I check the balance of a pot?

It’s so easy – just log into your Collection Pot and you will be able to see your balance on the right hand side of the screen.

How do I delete a Pot after it has closed?

Each collection has its own closing date, which has been set up when the pot was created. Once the closing date for the collection has passed, your pot will stay live for six months, or until the funds have been spent, the pot will then close and will no longer be visible.

How do I go about requesting a refund or exchange?

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at support@townandcitygiftcards.co.uk or phone 01738 444 376. Once you have registered your refund, please put your gift card into the post and send it back to Miconex, 4 King Edward Street, Perth. PH1 5UT. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. Miconex do not accept responsibility for the loss of your returned goods or your postage charges.

Where can I spend my collection

Your collection can be spent at any of the participating Town & City Gift card partners, including:

 

 

Trustpilot